Refund policy

SoleVira Return & Refund Policy

Thank you for shopping with SoleVira. We take great care to ensure that every product we ship meets our quality standards and arrives as described. Please review our return and refund policy below:

1. No Returns or Refunds

All sales with SoleVira are final.
Once an order has been shipped, we do not accept returns, exchanges, or issue refunds under any circumstances.

2. Order Processing and Shipping

• Orders are processed as quickly as possible after purchase.
• Once a package has been handed to the shipping carrier, SoleVira is no longer responsible for any delays, damages, or losses during transit.
• Any issues after shipment must be handled directly with the shipping carrier.

3. Damaged or Lost Packages

If your package arrives damaged or does not arrive at all:

• Please contact the shipping company directly to file a claim.
• We recommend documenting any damage with photos and keeping records of your shipment tracking information.

4. Incorrect Shipping Information

Please double-check your address details before placing an order.
SoleVira is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

5. Customer Support

If you have any questions or concerns about your order, feel free to reach out to us:
📧 care@solevira.store